Missed appointments and late cancellations represent a cost to the practice, to you and to other patients who could have been seen in the time set aside for you. Failed appointments can sometimes interfere with your treatment and create unnecessary scheduling problems for other patients.

Failure to provide us with 24 hours advance notice or failure to present for a scheduled appointment will result in a cancellation or no show fee.

This fee will reflect the cost of your appointment.

It is understandable that sometimes cancellations can not be helped due to illness or emergency and we will take all valid circumstances into account.

Cancelations with at least 24 hours notice will incur a £2 charge to cover the card fees that we are charged to make the refund. Alternatively, we can apply a credit to your account to use at a later date.



Our goal in communicating our cancellation and failed to attend policy is to avoid any extra charges being passed on to the patient.

We thank you for your cooperation and understanding.